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FAQ

Product

Like any serum, IDEO’s Skin Memory Serum™ is best used after cleaning and drying skin, and before applying moisturizer.

Some benefits may appear in as little as 5 days. Our clinical study showed statistically significant improvement on multiple skin concerns continuing through the 2- and 4-week mark. Over time, results will compound and become even more noticeable as mitochondrial metabolism continues to receive the boost it gets through our R⋅M⋅A Complex™ restoring youthful cell function.

A 30ml bottle used in mornings and evenings should last 6-8 weeks.

No. Skin Memory Serum™ is not tested on animals.

Skin Memory Serum™ is fragrance-free.

Skin Memory Serum™ works wonderfully on all skin types, including sensitive, combination, blemish-prone, mature, and dehydrated skin.

Skin Memory Serum™ is safe for pregnancy, but as with any active product, it is best to determine your comfort level with your doctor.

Yes! Skin Memory Serum™ is a milky serum that can potentially separate by design; all it needs is a good shake before applying. It was designed for maximum effectiveness by not adding chemicals that would force the ingredients into a permanent solution.

Skin Memory Serum™ has a pH balance of 5.54.

Orders & Shipments

We ship to all 50 states and internationally.

Yes. International shipment has an additional fee of $14.95.

Once your order has been placed, you will receive a shipping confirmation email that will include tracking information.

Returns

You may return any product within 30 days of your purchase, provided that it is at least half full. Only items purchased on our Shopify store may be accepted for returns. All in-store purchases must be returned to their original point of purchase.

Simply email customer service at info@ideoskincare.com with the reason for your return to get started. Please use the word "Returns" and your Order Number in the Subject Line.

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