Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Title

Last updated: April 2023

Title

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We process orders within one business day, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free. IDEO products are currently available at several Manhattan pharmacies, both uptown and downtown.

2. Serum Questions

How do I incorporate Skin Memory Serum™ in my routine?

IDEO’s Skin Memory Serum™ is best used after cleaning and drying skin, and before applying moisturizer.

How long until I see results with Skin Memory Serum?

Some benefits may appear in as little as 5 days. Our clinical study showed statistically significant improvement on multiple skin concerns continuing through the 2- and 4-week mark. Over time, results will compound and become even more noticeable as mitochondrial metabolism continues to receive the boost it gets through our R⋅M⋅A Complex™ restoring youthful cell function.

How long will a bottle of Skin Memory Serum last?

A 30ml bottle used in mornings and evenings should last 6-8 weeks when used twice a day. The 5ml travel size should last about a week to 10 days.

Is Skin Memory Serum tested on animals?

No. Skin Memory Serum™ is not tested on animals. We are committed to cruelty-free products.

Is there fragrance added to Skin Memory Serum?

Skin Memory Serum™ is fragrance-free.

Is Skin Memory Serum safe for pregnancy?

Skin Memory Serum™ is safe for pregnancy, but as with any active product, it is best to determine your comfort level with your doctor.

What is the pH balance of Skin Memory Serum?

Skin Memory Serum™ has a pH balance of 5.54.

3. Moisturizer Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].

IDEO Skin Intelligence Power Duo

$220.00

Two products. Two steps. Twice a day. One complete system.

The Skin Intelligence Power Duo is the Skin Memory Serum and Daily Moisturizer together — the full protocol as it was designed to be used. The serum works at the cellular level. The moisturizer works at the barrier. Together they cover both — and the R·M·A Complex™ runs through each step.

Most skincare asks you to layer products that weren't designed together. This isn't that.

What's Included

Skin Memory Serum — 30 mL
Skin Memory Daily Moisturizer — 50 mL
Together, approximately a 2-month supply

Clinically Proven Results

Visible improvement from Day 5
35% faster cell renewal at 4 weeks
63% immediate hydration boost
100% of women showed measurable improvement

How to Use Apply Serum on clean, completely dry skin — morning and evening. Press gently, do not rub. Wait 20 seconds, then apply Moisturizer. Exfoliate 1–3× per week before the serum step.

Free Domestic Shipping

Quantity