Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We process orders within one business day, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free. IDEO products are currently available at several Manhattan pharmacies, both uptown and downtown.
2. Serum Questions
How do I incorporate Skin Memory Serum™ in my routine?
IDEO’s Skin Memory Serum™ is best used after cleaning and drying skin, and before applying moisturizer.
How long until I see results with Skin Memory Serum?
Some benefits may appear in as little as 5 days. Our clinical study showed statistically significant improvement on multiple skin concerns continuing through the 2- and 4-week mark. Over time, results will compound and become even more noticeable as mitochondrial metabolism continues to receive the boost it gets through our R⋅M⋅A Complex™ restoring youthful cell function.
How long will a bottle of Skin Memory Serum last?
A 30ml bottle used in mornings and evenings should last 6-8 weeks when used twice a day. The 5ml travel size should last about a week to 10 days.
Is Skin Memory Serum tested on animals?
No. Skin Memory Serum™ is not tested on animals. We are committed to cruelty-free products.
Is there fragrance added to Skin Memory Serum?
Skin Memory Serum™ is fragrance-free.
Is Skin Memory Serum safe for pregnancy?
Skin Memory Serum™ is safe for pregnancy, but as with any active product, it is best to determine your comfort level with your doctor.
What is the pH balance of Skin Memory Serum?
Skin Memory Serum™ has a pH balance of 5.54.
3. Moisturizer Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].
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