Refund policy
Refund & Return Policy
Last updated: August 2026
We stand behind every product we make. If something isn't right, we want to make it right.
Our Policy
We offer full refunds within 30 days of delivery on:
- Products that arrive defective, damaged, or otherwise unfit for use
- Products you've tried and are not satisfied with, even if opened (see "First-Time Satisfaction Guarantee" below)
- Unopened, unused products in original packaging
Refunds are issued to the original payment method. Once a refund is approved, we process it on or about 2 business days later; your bank or card provider may take an additional 5–7 business days to post it to your account.
We do not offer replacements, exchanges, store credit, or gift cards. All eligible remedies under this policy are issued as cash refunds to the original payment method.
First-Time Satisfaction Guarantee
Skincare doesn't work for everyone the same way, and we don't think you should have to gamble to find out. If you've tried a product and it isn't right for your skin, you may request a refund within 30 days of delivery — even if the product has been opened or used — once per customer, per product.
This guarantee doesn't apply to products marked Final Sale, Sample, or purchased at a promotional discount of 50% or greater.
Defective or Damaged Products
If your product arrived defective or stopped working as intended within 30 days of delivery, email us at info@ideoskincare.com with:
- Your order number
- A brief description of the issue
- A photo of the product, if possible
You do not need to return the product. In most cases, we will issue a full refund without requiring a return shipment.
Damaged in Shipping
If your order arrived damaged, email us within 7 days of delivery with photos of the damaged product and packaging. We will issue a full refund.
Non-Defective and Opened-Product Returns
For all other returns — whether unopened or covered under the First-Time Satisfaction Guarantee — contact us within 30 days of delivery at info@ideoskincare.com. We'll email you a prepaid return shipping label at no cost to you. Once we receive the returned item, we'll process your refund within 2 business days.
Final Sale Items
Products marked "Final Sale," "Sample," or sold at a promotional discount of 50% or greater are not eligible for refund except in cases of defect or damage.
Restocking Fees
We do not charge restocking fees.
International Orders
We offer free domestic (U.S.) shipping on all orders, and this policy applies fully to all U.S. orders. For international orders, the same 30-day window, First-Time Satisfaction Guarantee, and refund process apply; however, prepaid return shipping labels are only provided for domestic addresses. International customers requesting a non-defective return will be responsible for return shipping costs, and should contact us for instructions and any applicable customs guidance. Refund timing for international payment methods may take longer than 5–7 business days to post, depending on your bank.
How to Request a Refund
Email info@ideoskincare.com with your order number and a description of the issue. We respond to all refund requests within 2 business days.
Your Rights Under Local Law
This policy is intended to supplement, not limit, any rights you have under the consumer protection laws of your state, province, or country, including any applicable implied warranties. Nothing in this policy is intended to reduce protections you're entitled to under the law that applies to your purchase. If any part of this policy conflicts with a mandatory consumer protection law in your jurisdiction, the law of your jurisdiction will govern that part.
Questions
If you have questions about this policy before purchasing, email us at info@ideoskincare.com. A copy of this policy is available upon request.