Shipping Policy

Last updated: July 2026

We want your order to arrive quickly, safely, and with the same care we put into formulating it.

Processing Time

Orders are typically processed and shipped out within 1 business day of purchase. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods (such as promotions or holidays), processing may take slightly longer; we'll note any delays on our homepage if they occur.

Domestic Shipping (U.S.)

We offer free standard shipping on all U.S. orders over $40. Orders under $40 ship at a flat rate, calculated at checkout.

Estimated delivery time is 3–7 business days after your order ships, depending on your location. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

International Shipping

We ship to select international destinations at a flat rate of $14.95, regardless of order size. Estimated delivery time is 7–21 business days, depending on destination and customs processing.

International orders may be subject to customs fees, import duties, or taxes assessed by your country. These charges are not included in your order total and are the responsibility of the customer. We're unable to predict or control these fees — please check with your local customs office if you have questions before ordering.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and carrier link. If you haven't received tracking information within 2 business days of placing your order, please email us at info@ideoskincare.com.

Lost or Delayed Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility first, as most delivery issues resolve within 48 hours. If it hasn't turned up after that, email us at info@ideoskincare.com with your order number and we'll work with the carrier to locate it or arrange a replacement.

We are not able to guarantee delivery dates, as timing is ultimately controlled by the shipping carrier once a package leaves our facility.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are unable to modify an order once it has shipped, and we cannot be responsible for orders delivered to an address entered incorrectly at checkout. If you notice an error immediately after placing your order, email us right away and we'll do our best to update it before it ships.

Multiple Shipments

If your order contains a pre-order or backordered item alongside in-stock products, your items may ship separately. You will not be charged additional shipping fees for split shipments.

Questions

If you have any questions about your order's shipping status, email us at info@ideoskincare.com and we'll respond within 2 business days.